Cinnabon rightly fired her. Her behavior was absolutely inappropriate. Cinnabon issued a statement:
We’ve seen the disturbing video from the Cinnabon bakery in Ashwaubenon, Wisconsin, and we do not condone this behavior. The former employee was immediately terminated by the franchise owner. Their actions do not reflect our values or the welcoming experience every guest deserves.
But could Cinnabon have done something to prevent it?